Book your appointment.

A deposit is required to secure your appointment and is deducted from your total treatment price on the day. Your booking is only confirmed once the deposit has been paid. All deposits are non-refundable in any event

If you cancel less than 48 hours before your appointment, a cancellation charge of 50% of the treatment price will be automatically applied to the card used to book.

Your deposit will also be forfeited and cannot be transferred to a future appointment. To book again, you will need to make a new booking and pay a new deposit.

All deposits are non-refundable. To transfer your deposit to a new appointment, please reschedule at least 48 hours before your original appointment time. Your new appointment must take place within the same week, subject to availability.

You may reschedule once without a fee. Each further change will incur a £20 rescheduling fee.

Requests made less than 48 hours before your appointment will be treated as a late cancellation. A charge of 50% of the treatment price will apply, your deposit will be forfeited, and a new booking and deposit will be required.

Please arrive on time for your appointment. Late fees apply as follows:

10–14 minutes late: £10

15–19 minutes late: £15

20 minutes or more late: £20, if we can still accommodate your appointment.

If you arrive 20 minutes or more late and we cannot accommodate you, your appointment will be cancelled. A charge of 50% of the treatment price will apply, and your deposit will be forfeited. You will need to make a new booking and pay a new deposit for a future appointment.

If you fail to attend your appointment without notifying us, you will be charged the full treatment price and will no longer be able to book services with Westt Aesthetics.

All clients must be aged 18 or over to receive treatments at Westt Aesthetics. We may request valid photographic ID to verify your age. Clients under 18 cannot receive treatment, even with parental or guardian consent.

Kindly be aware of our strict NO PLUS ONE policy. This policy extends to include children, friends, pets, and family members. Only individuals with a confirmed booking should attend the appointment; others will be politely turned away.

All treatments are subject to a suitability assessment. Please provide accurate information about your medical history, medications, allergies, pregnancy or breastfeeding, and any recent treatments.

If you are unsure whether a treatment is suitable for you, contact us before booking. We may recommend an alternative, postpone or decline treatment if it is unsuitable.

Please follow the preparation instructions for your chosen treatment and complete any consultation forms before your visit.

Teeth Whitening

Please eat beforehand and arrive well hydrated. Under our whitening aftercare protocol, you will need to avoid eating for 2 hours after your appointment and follow a white diet for the first 24 hours. This means choosing light-coloured foods and avoiding strongly coloured foods and drinks. Full instructions will be provided.

Facials and Skin Treatments

Please pause non-prescription exfoliating or potentially irritating actives for 7 days before your appointment, unless we advise otherwise. These include retinol, exfoliating acids such as glycolic and salicylic acid, scrubs and at-home peels. Continue gentle cleansing, moisturising and SPF.

Bring your current skincare products, or clear photographs of their names and ingredients, so we can review your routine.

Contact us before booking if you:

- Use prescription skincare or take isotretinoin, antibiotics or any other medication. - Have recently had a chemical or herbal peel, microneedling, HydroFacial, laser treatment or injectables. - Have sunburn, broken skin, an active rash, cold sores or an infection.

Tell us the date and type of your previous treatment. Your next appointment must allow sufficient recovery time; the appropriate interval depends on the treatment’s strength, depth and how your skin has healed. We will confirm when you can safely book.

Medication Advice

Do not stop or change prescribed medication—including aspirin, blood thinners or prescription skincare—without advice from your prescriber. Contact us in advance so your practitioner can assess suitability and advise whether your appointment needs to be postponed.

Injectable Treatments

Please arrive having eaten and hydrated normally, with the treatment area clean and free from makeup where possible.

Before your appointment, disclose all medications, supplements, allergies, medical conditions and previous injectable treatments. Let your practitioner know if you are pregnant or breastfeeding, feel unwell, have an infection or cold sore.

Your practitioner will provide any additional preparation instructions specific to your treatment.

If you have a question about your appointment, please contact us with your full name, appointment date and treatment booked so we can assist you.

To reschedule, use the link in your booking confirmation email at least 48 hours before your appointment. For changes within 48 hours, please contact us directly. Our cancellation and rescheduling policies will apply.

Please select your preferred treatment and session duration carefully when booking. Once confirmed, your treatment and session duration cannot be changed.

If you book a 1-hour Premium Whitening session but choose to receive a 45-minute Standard session on the day, the full Premium session price will still apply.

If you choose to shorten your session, no partial refund or price reduction will be provided. Full payment is required before treatment begins.

We expect all clients to treat our team with respect. Verbal abuse, threats, harassment or physical aggression will not be tolerated.

We reserve the right to refuse or end an appointment where behaviour is abusive or unsafe. Any applicable charges or refunds will be handled in accordance with our booking terms and your statutory rights.